A few months ago, we learned about an Iphone app that scanned barcodes and told you where you could find the lowest price for that item. It started us thinking about shopping and if the lowest price was the most important. Are we bottom line people? Is that the most important thing to us?
The answer we came up with is no. I've never been a fan of Wal Mart. They're slogan is "Save money. Live Better." The heart of their business is if you save money than you live better. But are they going to make sure that I'm satisfied? Are they going to get to know me as a customer? Are they even going to ask me if I need help finding something? Honestly, no. I'm just going to save money. And yes, I might be a little needy but I'm okay with that.
Both Snae and I have worked in a retail environment that demanded customer service and I have to admit that we both have an eye for it. We're pretty regular at our local Tom Thumb (I know many of you grocery store savvy people are cringing because it's known to be a little more pricey. That's not the point.) Several months ago, I was sick. I picked up my sick kit: Double Noodle Soup, Saltines, Sprite, and orange juice. The woman who checked me out asked me if I was sick. I said yes. Later that week, I walked in the door and that same woman asked how I was feeling. That's customer service and quite honestly we would like to help keep that woman employed.
Is our plan for everyone? Definitely not! There are towns like Plainview and Stamford, where if you don't go to Wal Mart, your life would be much harder.
Will we always be on a Wal Mart soapbox? No, that would be boring!
Will we fail this year and walk into the store? Probably, that's why we included the countdown on our blog.
So we're trying an experiment in 2010. Let's see how it goes!
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Since I'm still buying pull-ups, I'm still going to shop at Wal-Mart. I have had a year (or two to be honest) that I barely ever set foot in a Wal-Mart. I shopped at Target instead. I did not save money. Did I live better? I don't know. I've been shopping at Wal-Mart because they recently lowered their prices on Pampers. They are cheaper than even buying in bulk at Sam's.
ReplyDeleteI will say that I've been lucky and had some very friendly checkers at Wal-Mart recently- and was even wished a Merry Christmas last month. :)